Below are a few snapshots of problems faced by our customers, and the solutions we have crafted for them.

Restaurant Chain Centralizes Control of Local Phone Service

THE COMPANY – A multi-location, multi-state upscale national restaurant chain growing 30-50 stores across the U.S. per year.

PROBLEM  - With every restaurant ordering lines when and in whatever quantities they felt like, the company had lost control over local phone service. Costs and billing issues were escalating out of control. The company knew, however, what it wanted: to consolidate local carriers for its existing 80 restaurants, as well as have just one point of outside contact working with its internal telecom team to coordinate all new line installs.  

SOLUTION – In 2003 Tricom teamed up with AT&T and its vast local services network footprint to port more than 80 locations from the various LECs (Local Exchange Carriers) across the country to provide AT&T local services to existing restaurants.  Additionally, Tricom utilized AT&T to install local services for more than 70 new restaurants for this customer.  As of August 2005, the customer now has approximately 75% of its restaurants with AT&T local service, including one centralized bill for all local and long distance service. The remaining 25% are no longer a headache either: Tricom directly coordinates with the local carriers to manage all new installs.

RESULTS - Costs and billing issues are under control again. Most importantly, the customer now only has to make one call to Tricom for all local services – meaning precious management time is now spent on opening more restaurants instead of worrying about telephone line installs.

Expanding Employment Agency Seeks Experienced Telcom Expert

THE COMPANY – A major Southwest employment agency growing at a breakneck pace.

PROBLEM  - Facing double-digit growth in a “hot” economy, this Arizona-based company found it could not keep up with the increasing number of telecom issues it began experiencing as a result of its success. The company’s main telecom manager needed help, and quickly, with orders, repairs, billing issues, line moves – just about everything.  She simply no longer had the time to dedicate to calling separate telecom carriers multiple times each week or even day.  

SOLUTION – Tricom took over the role of internal “Telecom” expert for the customer. Now when the telecom manager needs a new line, or is facing repair issues, instead of getting frustrated she simply sends an email or calls Tricom and the problem is taken care of.

RESULTS – More jobs are being filled, as the customer is free again since Tricom is now doing the worrying for her.

 
Irrigation Distributor Increases Bandwidth Flow with Network VPN

THE COMPANY – A large irrigation distributor with locations in three states

PROBLEM – The customer’s legacy frame service was neither providing the reliability nor the Internet bandwidth the customer required to efficiently manage communications inside and outside company sites.  In particular, with some of the new software applications the company had recently installed, the service was bogging down to a trickle.

SOLUTION – Tricom teamed with Qwest to provide a network based VPN for the customer.  With this VPN, there was only a single contivity box on site, managed by Qwest. By installing a full T1 at each of the customer’s sites, the bandwidth problem evaporated, plus greater encryption capabilities enabled the customer’s network to become more secure.  Moreover, the cost of both the upgrade and management of the service turned out to be less than what the customer had been paying for their old legacy frame service.

RESULTS – The customer is spending less to get more, and crucial bandwidth it needed now flows like water.

Sports Equipment Manufacturer Aces International Access Problem

THE COMPANY – An international sports equipment manufacturer

PROBLEM – The sales and management staff of this well-known sports manufacturer were frustrated by their inability to remotely access the company’s private IP based network. As an international company, traveling users needed round the clock, encrypted access to sales and distribution data. A VPN (virtual private network) would solve the problem, but the company did not want to invest a lot of time and money managing a VPN.

SOLUTION – Tricom teamed with Savvis, an internationally integrated IP network services provider, to devise a fixed-cost VPN solution that remote users could use anywhere in the world to access the customer’s private IP network. Savvis manages the VPN instead of the company, allowing it to quickly add and delete users per the customer's request.

RESULTS –The customer's sales team can now access their internal network anywhere in the world as long as there is an Internet connection. The VPN solution is safe from global competitor’s eyes as well: encryption and other security mechanisms ensure that only authorized users can access the network and that data cannot be intercepted.

Trucking Company Get Long-Haul Solution for Nationwide Dial-Tone

THE COMPANY – A nationwide trucking company

PROBLEM – A booming economy means more goods need to be shipped to more places. To keep up with demand, this company has been opening new offices all over the country – sometimes two or three per month.  In addition, they add phone lines on a continual basis.  Unfortunately, the company’s telecom team was not able to keep up to speed, and were becoming extremely frustrated having to follow up with more than a half dozen different telecom companies just to get phone lines in place.

SOLUTION – Utilizing Tricom’s national reach -- and its relationship with virtually every LEC (local exchange carrier) in the country – the customer is now able to outsource its line orders simply by firing off an email to Tricom, who then arranges immediate set up of the new dial tone and even follows up on the order, making sure no problems are encountered. Once the lines are installed, Tricom notifies the company about the service specifics.

RESULTS – The customer now gets their lines installed quicker and without having to utilize their own employee resources. The result? Faster installs and more efficient use of resources add up to a “long-haul” solution that enables more profitable operations for this trucking company.

Rethink Your IP Networks
When good IP Networks go bad, you need to apply a little tough love.
Learn more.

Ask Telecom Boy…
Answers to your
Telecom Hell.
Learn more.

Partners
Tricom works with customers across the Entire USA and partners with the top carriers in the nation to find the solution that best works for our customers.
View